Privacy Policy

Our Approach to Privacy

Russell IT Solutions Ltd ("Russell IT Solutions", "we", "our", or "us") is committed to protecting your privacy. This privacy policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you ("personal information") and information regarding our use of cookies and similar technologies.

Russell IT Solutions operates a cloud-based software platform our clients to manage their accounts (the "Russell IT Portal"). This privacy policy applies to our website located at https://russell-it.com (our "Website").

Please ensure that you have read and understood all of the information provided in this privacy policy. If you have any questions, comments or requests relating to this privacy policy, please address them to admin@russell-it.com.

Russell IT Solutions is the data processor of the personal information we hold about you.

Personal Information we collect and how we use it

We collect personal information about you when you voluntarily submit information to us through our Website. This can include information you provide to us when you register for an account, fill in a form, correspond with us via the Website, phone, email or otherwise, subscribe to our mailing lists, newsletters or other forms of marketing communications, respond to surveys or use some other feature of the Website as available from time to time.

We may combine the personal information we collect about you with the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us.

If you choose not to provide personal information, we may not be able to provide the Website or provide the Service to you or respond to your other requests.

Disclosure of your Personal Information

As required in accordance with how we use your personal information, we may share your personal information with the following categories of recipients:

Service providers and advisors
Third-party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytics services.

Purchasers and third parties in connection with a business transaction
Personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business.

Law enforcement, regulators and other parties for legal reasons
Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Website Terms of Use or Terms of Service or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of Russell IT Solutions staff, our customers or others.

We will never sell, distribute or lease your personal information to third parties without your permission or where we are required to do so by law.

Marketing and Advertising

We may send your emails from time to time with relevant information about the Russell IT Solutions Ltd and promotional materials about third parties which we think you will find interesting. For some messages, we may use personal information we collect about you to help us determine the most relevant information to share with you.

If you do not wish to receive such messages from us, you can unsubscribe using the link at the bottom of the email.

Storing and Transferring your Personal Information

Security
We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration or damage. All personal information we collect is stored on secure servers.

International Transfers
The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in, where we and our third-party service providers have operations. Your personal information will not be processed outside of the EU, this means it will be fully protected under the GDPR legislation.

Retention of your Information
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for our legitimate business interests and satisfying any legal or reporting requirements.

We determine the appropriate retention period for personal information by considering the amount, nature and sensitivity of the personal information, the purposes for which we process your personal information and the applicable legal requirements.

Your Rights

In accordance with GDPR, you have the following rights in respect of your personal information that we hold:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object

If you wish to exercise any of these rights, please contact us using the contact details at the start of this privacy policy.

Cookies

A cookie is a piece of code that are stored on your computer that holds information such as a session ID and preferences.

We use the following types of cookies:

Strictly necessary cookies

These are required for the essential operation of our Website such as user authentication and hacking / fraud detection.

Preference cookies

These allow us to remember your preferences (for example, your choice of language or customisation options).

Analytical/performance cookies

These allow us to gather information such as the number of visitors and engagement on each page. This helps us to improve the way our Website works by ensuring that users are finding what they are looking for and that the information is relevant.

Links to Third Party sites

Our Website may contain links to and from third party websites. Please be aware that we do not endorse any third-party sites and that these websites have their own privacy policies which should be read prior to submitting any information to them.

Our Policy towards Children

Our Website is not directed at anyone under the age of 13 and we do not knowingly collect personal information about children. If you believe that your child has provided us with personal information, without your consent, then please contact us using the details below so we can remove the information and terminate any account linked to them.

Changes to this Policy

We may update this privacy policy from time to time and so you should review this page periodically. When we change this privacy policy in a material way, we will update the “last modified“ date seen below. Changes to this privacy policy come into effect when they are published on this page.

This privacy policy was last modified on 30th May 2018.