You've probably already seen our tagline - "Don't Work Harder, Work Smarter". This is our core belief and we've made it our mission to develop bespoke, cost effective business operational systems for our clients that dramatically reduce unnecessary workload.
Computers are a facinating thing and whenever we can apply a set of rules to something, there's a really good chance that we can automate it. We've already proven to existing clients that our systems can save them thousands every month!
We see our service as an investment, because we don't believe it's possible that the cost to you will ever be greater than the amount of time and money your system will save you. During the scoping stage of projects, we ensure we have enough understanding of your business and processes that we can continue to stand by that fact and to truly give you a great quality of service. To be honest with you, in the past we've recommended other companies where they have an 'off the shelf' product that would meet our clients needs better. This is because we value our client relations over trying to grab every penny we can.
To keep it short, we specialise in developing bespoke, secure and effective business operational systems. Or to put it another way, we remove as much manual and unnecessary work to streamline your processes which will save you time and money. We consider our service to be an investment as we genuinely believe that we are always able to implement a system that will pay for itself many times over during the course of its lifecycle.
We work closely with our clients at every stage of the project, and have adopted the agile values and principles because we understand that the initial scope rarely ever ends up as the final product. We embrace changes at any stage of a project and will always ask questions to ensure we understand why you want something done in a particular way, because the better we understand how your business works, the more value we can add!
We pride ourselves on our quality of work because we love seeing a system we've worked so hard on being implemented and used to its full potential. And at the end of the day, when we provide you with a top-notch service and a fantastic product, you're going to be over the moon - and then you're much more likely to return to us for future work or recommend us to your contacts! (Thank you in advance)
As a company always striving to improve, we made the decision to implement ISO 9001 and ISO 27001. These standards have driven us to implement and improve our documented policies and procedures, which may seem a bit boring, but we feel it’s really helped us move forward as a business. Instead of having a “stand-alone” or “box ticking” implementation, we have adopted ISO into all of our processes and it has become a daily part of our business.
We are proud to be able to boast that we have been awarded our certification for both of these standards by a UKAS Accredited Certification Body. In fact, we’re so proud of our ISO that we’ll happily let you see any non-sensitive parts of our ISO system (upon request, of course).
The majority of our work comes in through recommendations, which we feel is a true testament to the quality of service we provide to our clients. If any client ever has an issue, we encourage them to let us know so we can work to put it right!
Russell IT have professionally re coded our eCMS to provide more proactive and predictive code allowing SNR to control and manage our operations activities much more efficiently
Steve and his team are very easy to deal with, quick to respond and always seem to deliver beyond spec – very refreshing
We can highly recommend Russell IT Solutions. We received a very professional service and nothing was too much trouble for them.